Frequently Asked Questions

A. The length of therapy depends on your individual needs and goals. Some people benefit from a few sessions of short-term therapy, while others may engage in longer-term therapy that spans several months or even years.

A: During your first therapy session, your therapist will likely ask you questions about your background, current concerns, and goals for therapy. You may also be asked to complete some paperwork and sign consent forms. The first session is an opportunity for you and your therapist to get to know each other and determine whether therapy is a good fit. These sessions are normally longer than a typical therapy session, lasting up to 90 minutes.

A: Yes, therapy is confidential. Your psychological practitioner is legally bound to protect your privacy and will not share your information without your consent, except in rare cases where they are legally required to do so (such as if you are a danger to yourself or others). See our confidentiality policy for more.

A: You can choose which therapist you work with on our Contact & Booking page. If for any reason you or your psychological practitioner later feel that you aren’t a good fit, it is possible to see another member of the team instead.

A: If you need to cancel your therapy session, please notify us at least 24 hours in advance to avoid any cancellation fees.

A: Our therapy fees vary depending on the type of service and duration. Please contact us directly for more detailed pricing information.

A: We accept various payment methods, including cash, credit/debit cards, and online transfers. Some practitioners use an online booking system where you can pay at the time of booking.

A: A standard therapy session typically lasts around 50 minutes. However, the duration may vary depending on your specific needs and the type of therapy being provided. Initial assessment sessions can take up to 90 minutes.

A: Our therapists have flexible working hours, including evenings and weekends, to accommodate different schedules. Please contact us to discuss availability and book an appointment.

A: To enquire about workshops, training programs, or consultation services, please reach out to us here by email. We will be happy to provide you with more information and discuss your specific needs.

A: Our psychological practitioners are trained in a wide variety of therapeutic approaches. The specific approach used will depend on your individual needs and goals, which will be discussed and agreed upon during the initial assessment.

A: There are contact details for each of our therapists on the Contact & Booking page. Choosing a psychological practitioner is a personal decision. We recommend considering factors such as the therapist’s specialisation, experience, and approach to therapy. You may also want to schedule an initial consultation or phone call to get a sense of their style and determine if you feel comfortable working with them. Ultimately, selecting a psychological practitioner who resonates with you and creates a safe and supportive therapeutic environment is crucial for your journey towards healing and growth.

A: You can check a psychological practitioner’s credentials by verifying their professional licenses and certifications through the relevant licensing boards or professional organisations. Additionally, you can inquire about their educational background, training, and experience directly with the therapist.

A: To book an appointment, you can call our office directly or reach out to us through the contact form on our website. Our friendly staff will assist you in scheduling a convenient date and time for your appointment.

A: The wait time for a first appointment may vary depending on therapist availability and current demand. Our aim is to provide timely access to care, and we strive to accommodate appointments as soon as possible. Please contact us for the most accurate information regarding appointment availability.

A: We are located at First floor, 13 Royal Square, St Helier. While our office is conveniently situated in St Helier’s Royal Square, we can also arrange for other accessible therapy rooms in St Helier if necessary. 

A: We measure success in therapy through various means, including assessing the progress towards your goals, improved symptom management, enhanced coping skills, increased self-awareness, and positive changes in relationships and overall well-being. Our psychological practitioners regularly evaluate the effectiveness of treatment through ongoing discussions, feedback, and outcome measures.

A: If you require urgent assistance, it is important to reach out to  the Crisis and Assessment Team on +441534 44529. This line is open 24/7. For non-emergency but urgent mental health support, you may consider contacting your registered GP. If you feel that you just need to talk to someone outside of working hours, you can contact the Samaritans.